UNIA

UNIA Legal

Seller Policy

This policy explains who can become a seller on UNIA, how seller verification works, and the standards sellers must meet when listing and fulfilling products.

Effective: May 19, 2026Last updated: May 19, 2026Audience: Current sellers and anyone applying to sell on UNIA.

SHARED DEFINITIONS

For consistency across UNIA's policies:

  • "UNIA", "we", "us", or "our" means the UNIA marketplace platform operated by UNIA, UNI AFFORDABLES.
  • "Platform" means the UNIA mobile application, web application, website, marketplace, services, features, software, and related tools.
  • "User" means any person who accesses, registers for, or uses the Platform.
  • "Buyer" means a User who browses, orders, purchases, attempts to purchase, or receives Products through the Platform.
  • "Seller" or "Vendor" means an approved third-party User who lists, offers, sells, or fulfils Products through the Platform. After this definition, these policies use "Seller" consistently.
  • "Products" means goods or services listed, advertised, offered, sold, or fulfilled by Sellers through the Platform.
  • "Policies" means the Terms of Service, Acceptable Use Policy, Seller Policy, Refund and Dispute Policy, Privacy Policy, and any other rules or notices published by UNIA.
  • "Payment Provider" means a third-party payment processor, bank, mobile money operator, card network, or other financial intermediary used to process payments, settlements, reversals, refunds, or chargebacks.
  • "Seller Verification Information" means information submitted or collected during seller onboarding, including student identification cards, national identification cards, references, contact details, seller profile details, and intended product categories.

POLICY HIERARCHY

These Policies are intended to be read together. If there is an inconsistency between documents, the Terms of Service control for general use of the Platform, the Seller Policy controls for Seller onboarding and Seller obligations, the Acceptable Use Policy controls for prohibited conduct and prohibited Products, the Refund and Dispute Policy controls for refunds, disputes, chargebacks, and dispute handling, and the Privacy Policy controls for collection, use, disclosure, retention, and deletion of personal information.

Nothing in any Policy limits rights that cannot legally be waived under applicable law.

1. PURPOSE

This Seller Policy explains the rules and requirements that apply to Sellers on UNIA. It ensures that Sellers are properly onboarded, Products are accurately listed, orders are fulfilled responsibly, and the marketplace remains safe and trustworthy for campus communities.

2. WHO CAN BECOME A SELLER

UNIA may allow students, campus-based vendors, and approved members of supported university communities to apply to become Sellers. UNIA may approve, reject, suspend, or remove Sellers where necessary to protect Users, comply with applicable law, satisfy Payment Provider requirements, or maintain marketplace integrity.

3. SELLER APPLICATION AND ONBOARDING

To become a Seller, applicants must complete UNIA's seller onboarding process. UNIA may request full name, contact details, campus or university affiliation, seller profile information, uploaded image of a student identification card or valid national identification card, references or supporting information, and details of the Products or services the Seller intends to list.

Seller applications are manually reviewed by a human reviewer. UNIA verifies uploaded identification and references before accepting a Seller application. UNIA may request additional information before approving a Seller. Failure to provide requested information may result in rejection or suspension.

4. SELLER VERIFICATION AND DUE DILIGENCE

UNIA performs onboarding checks to help confirm Seller identity, reduce fraud, and maintain marketplace safety. These checks may include reviewing the Seller application, checking uploaded identification documents, reviewing submitted references, reviewing Seller profile information, assessing intended Product categories, and checking for suspicious, inconsistent, incomplete, or misleading information.

UNIA may reject, suspend, or remove Sellers who fail verification, provide false information, submit invalid documents, or present a fraud, safety, legal, compliance, or reputational risk. Seller verification does not mean UNIA guarantees the quality, legality, safety, authenticity, or availability of the Seller's Products.

5. SELLER ACCOUNT RESPONSIBILITIES

Sellers must keep account information accurate, protect login credentials, use only their own identity and authorised payment details, respond to Buyers and UNIA promptly, comply with all UNIA Policies, comply with applicable laws and university rules, cooperate with reviews and investigations, and notify UNIA of unauthorised access or suspicious activity.

6. PRODUCT LISTING REQUIREMENTS

Sellers are responsible for ensuring that every listing is accurate, lawful, complete, and not misleading. Listings should include a clear Product title, accurate description, truthful images, correct price, Product condition, availability status, delivery, pickup, or handover information, and any limitations, defects, or important Buyer-facing information.

Sellers must not list Products prohibited under the Acceptable Use Policy.

7. FULFILMENT AND BUYER SUPPORT

UNIA is not a fulfilment centre. Sellers are responsible for fulfilling orders directly to Buyers, confirming availability, preparing Products, communicating fulfilment details, delivering or handing over Products within agreed timeframes, packaging Products appropriately, avoiding unsafe arrangements, and informing Buyers promptly if an order cannot be fulfilled.

8. PAYMENTS TO SELLERS

Payments are processed through supported Payment Providers. Funds are processed through supported Payment Providers and, unless otherwise stated in a specific transaction flow, settled directly to Sellers. UNIA does not act as a bank, escrow provider, deposit-taking institution, payment custodian, or money transmitter.

Sellers must provide accurate payment information and comply with Payment Provider requirements. UNIA is not responsible for delays, reversals, restrictions, failed settlements, chargebacks, or payment holds caused by Payment Providers or financial intermediaries.

9. SELLER LIABILITY AND INDEMNITY

Sellers are responsible for all claims, complaints, losses, chargebacks, penalties, regulatory issues, product safety issues, intellectual property claims, and Buyer disputes arising from their Products, listings, fulfilment, misrepresentations, or breach of UNIA Policies.

Sellers must cooperate with dispute reviews and provide evidence where requested, including Product photos, communication records, delivery confirmation, pickup confirmation, or other relevant information.

10. STANDARDS AND EXAMPLES

"Accurate listing" means the listing should not mislead a reasonable Buyer about Product identity, quantity, price, condition, authenticity, availability, defects, delivery method, or any important limitation.

"Timely fulfilment" means fulfilment within the timeframe stated in the listing, agreed in messages, or otherwise communicated to the Buyer. If no timeframe is stated, the Seller should fulfil within a reasonable period based on the Product type, campus location, and agreed handover method.

11. MONITORING, ENFORCEMENT, APPEALS, AND STATUTORY RIGHTS

UNIA may monitor Seller activity, listings, disputes, Buyer reports, fulfilment patterns, and compliance signals to maintain marketplace safety. UNIA may review Seller accounts at any time and may request updated information, additional verification, or supporting documents.

If a Seller violates this Seller Policy, UNIA may issue a warning, remove or edit listings, reject Product listings, pause Seller activity, restrict account features, suspend or terminate the Seller account, block future Seller applications, report activity to Payment Providers, universities, regulators, or law enforcement where lawful and necessary, and take any other action necessary to protect Users and the Platform.

A Seller may request a review of an enforcement action by contacting UNIA support within seven days of being notified of the decision. The request must include the reason for appeal and any additional evidence. UNIA may accept, reject, or modify the original decision after review. UNIA's decision after appeal will be final for platform purposes.

Nothing in this Seller Policy removes, excludes, restricts, or limits any rights that cannot legally be waived under applicable law.